Customer Service

If you have any problems with an S&M product, please call our warranty department immediately at (714) 835-3400 x231 or take it to an authorized S&M Dealer for inspection. If you are not happy with the way you are being treated please e-mail the company founder and CEO Chris Moeller at moeller@sandmbikes.com.

The following three level warranty policies apply to ALL S&M hard-goods if you are the original owner and can provide proof of purchase. This warranty does not apply to S&M branded handle grips, tires or soft-goods.

30 Day Warranty against Manufacturer’s Defects

A Manufacturer’s Defect is anything deemed incorrect with the product upon purchasing it. We realize it may take some time to notice these types of problems, so we allow a 30-day period to identify them. Any product determined to posses such a defect will be replaced free of charge.

1 Year Warranty against Breaks

If a break develops on any S&M hard-good within one year of purchase, we will replace it free of charge.

Lifetime Warranty Upgrade

If you damage an S&M product while in use, you can purchase a replacement or an upgrade at discounted Warranty Upgrade prices for the life of the part. Products purchased at Warranty Upgrade prices directly from S&M will be covered by our 30-Day Warranty against Manufacturer’s Defects only.