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Help - Frequently Asked Questions

1. After calling your warranty department, I was asked to send my product back to S&M. How should I send it? And where should I send it?
2. Can I get another "CRASH REPLACEMENT" deal on frame, fork or bar that I already got on a warranty deal?
3. After I got a free replacement part on a warranty from S&M, I broke it. Can I get another free part?
4. If I'm able to get a "CRASH REPLACEMENT" deal, do I have to stay with the same product?
5. I modified my S&M bar, fork or frame, does this void the warranty?
6. I pinched the back of my stem or stripped the bolts out or cross-threaded my threads, can I get a new stem for free.
7. What is a "defect in workmanship?"
8. What is considered "proof of purchase?"
9. What if I can't find my warranty card or sales receipt?
10. How can I get sponsored by S&M?
11. What is your address?